View Issue Details

IDProjectCategoryView StatusLast Update
0001706T99X171.00 SKB EagleVOCpublic2024-04-18 12:56
Reporter(ALTech) Younkwang Jung Assigned To(ALTech) Younkwang Jung Due Date2023-04-12 11:32
PriorityimmediateSeveritys4-minorReproducibilityalways
Status closedResolutionfixed 
Summary0001706: [Smart3][ATV10][Urgently] SKB Requests Google Issue tracker Creation
DescriptionHi Kerwin

SKB STBs distributed in the field user are rebooting.
It has been confirmed that SKB process with Dependency of GMSCore is being killed due to GMSCore Update.
SKB would like to ask if it is possible to adjust the update of GMSCore for SKB STBs.
========================================================================================
ActivityManager: Killing 5105:com.skb.btv.framework/1000 (adj -700): stop com.google.android.gms
ActivityManager: Killing 25204:com.skb.tv/1000 (adj 0): stop com.google.android.gms
========================================================================================

Please create a Google issue tracker with the above information and let me know the link that was created.

Thank you
YK.Jung
TagsNo tags attached.
Attach Tags

Users monitoring this issue

Activities

(ALTech) Younkwang Jung

2023-04-12 10:43

developer  

image.png (21,975 bytes)   
image.png (21,975 bytes)   

(SW) Jason Ling

2023-04-12 11:15

developer   ~0012820

Hi YK,

Please ask SKB to discuss it with Mr. Jeff first.
It's SKB only issue, based on the past experience with 1080i waiver.

Mr. Jeff is surprised SKB didn't direct request it to him.

If Mr.Jeff need Manufacturer to create an issue tracker to find out the root cause, we will do it.

Thanks,
Jason
1681267985434.jpg (21,590 bytes)   
1681267985434.jpg (21,590 bytes)   

(ALTech) Younkwang Jung

2023-04-12 12:23

developer   ~0012821

Hi Jason

MR.Jeff already knows that.
Please create an issue tracker with only the above information.
( and don't write down what Jeff already knows )

Then SKB and Jeff will start discussion in issue tracker.

Thank you
YK.Jung

(SW) Jason Ling

2023-04-12 13:51

developer   ~0012824

Hi YK,

Did Google stop updating the Gmscore?

Did you know the version of problematic Gmscore?
I need more information, otherwise we don't know how to start a discussion.

Thanks,
Jason

(ALTech) Younkwang Jung

2023-04-12 14:37

developer   ~0012826

Hi Jason

Please create the issue tracker with the previous information and let me know the google issue tracker link.

To mention the background situation
Now every time GMS is updated, HomeUI is being observed to be killed and VoC is increasing rapidly increasing.
And this issue has been fixed in v15.536.26 that was approved by Google today,
However, the entire deployment of this modified version takes time.

So SKB is going to ask Google to stop or minimize the gms update for the time being.

The latest updated version of gms is as follows.
==================================================================
com.google.android.gms versionName = 23.12.13 (180306-520023152)
com.google.android.gms lastUpdateTime = 2023-04-08 12:10:07
=> This is information from one of the STBs.

Thank you
YK.Jung

(SW) Jason Ling

2023-04-12 16:25

developer   ~0012830

Hi YK,

Can we mentioned the real reason on issue tracker, (SKB has fixed it, but SKB need to time to deployed to all field users)

I know this part is very sensitive, but based on the past experience, if we don't have reason. Google will said, the other customer hasn't reported this kind of issue.
Mr. Jeff has no reason to ask PlayStore team to stop deploying GmsCore. He will said "SKB and all OEMS should investigate first".

Thanks,
Jason

(ALTech) Younkwang Jung

2023-04-13 08:53

developer   ~0012832

Hi Jason

Please register the details below in the google issue tracker. and assign this ticket to Jeff and let me know the link.

This issue has been confirmed in the following jira
https://jira.skbroadband.com/browse/BFXBTF-493

FW : v15.534.28 : There is no problem
        v15.534.28-004 : An issue is occurring every time gms update occurs. (currently deployed in the field)
        v15.536.26 : Resolved Version (Recently Google Approved at 4/12)

< Check gms related in v15.534.28 >
BFX-AT100:/ # dumpsys package com.skb.tv | grep gms
      3217b1a com.skb.tv/com.google.android.gms.measurement.AppMeasurementInstallReferrerReceiver filter 6275bed
    seq=16, package=com.google.

< Check gms related in v15.534.28-004 >
BFX-AT100:/btv_home # dumpsys package com.skb.btv.framework | grep gms
      com.google.android.gms.permission.AD_ID: granted=true
      com.google.android.gms.permission.AD_ID: granted=true
    seq=3, package=com.google.android.gms

In v15.534.28-004, how to reproduce the issue is as follows.
* Restart HomeUI when entering the command below
   BFX-AT100:/ # am force-stop com.google.android.gms
* Restart HomeUI when adb install with gms apk
   Test apk is com.google.android.gms_23.07.13_(080306-510243948)-230713109_minAPI21(armeabi-v7a)(320,213dpi)_apkmirror.com.apk

SKB has already solved this issue recently,
but SKB need time to deploy the build to all field users.
Before completing the deployment,
SKB asked if Google could temporarily stop deploying new GmsCore updates for SKB product (BFX-AT100, BFX-UA300, other SKB ATV models).

Please create a Google issue tracker with this content.
Please let me know if you have any questions.

Thank you
YK.Jung

(SW) Jason Ling

2023-04-13 09:57

developer   ~0012834

Hi YK,

https://partnerissuetracker.corp.google.com/u/0/issues/277987955

Thanks,
Jason

(SW) Jason Ling

2023-04-13 10:04

developer   ~0012835

Hi YK,

Please check the Jeff's comment.
I think he want to investigate too.

Thanks,
Jason
277987955.png (30,242 bytes)   
277987955.png (30,242 bytes)   

(ALTech) Younkwang Jung

2023-04-13 12:49

developer   ~0012840

Hi Jason

I attached bugreport and logcat file

bugreport : bugreport-BFX_AT100-QTT5.200429.010-2023-04-13-13-23-52.zip
logcat : BFX-AT100_20230413-132812.zip
gms apk : com.google.android.gms_23.07.13.apk ( adb install com.google.android.gms_23.07.13.apk )

The com.skb.tv processor is being killed twice.

1) [When gms installation starts]
..
04-13 13:22:16.534 I 3853 3881 ActivityManager: Killing 5086:com.skb.btv.framework/1000 (adj -700stop com.google.android.gms
04-13 13:22:16.539 I 3853 3881 ActivityManager: Killing 4810:com.skb.tv/1000 (adj 0stop com.google.android.gms
..

2) [When gms installation is complete]
..
04-13 13:23:21.862 I 3853 3896 ActivityManager: Killing 7690:com.skb.btv.framework/1000 (adj -700stop com.google.android.gms
04-13 13:23:21.866 I 3853 3896 ActivityManager: Killing 7661:com.skb.tv/1000 (adj 0stop com.google.android.gms
..

Please check it

Thank you
YK.Jung

Issue History

Date Modified Username Field Change
2023-04-12 10:43 (ALTech) Younkwang Jung New Issue
2023-04-12 10:43 (ALTech) Younkwang Jung Status new => assigned
2023-04-12 10:43 (ALTech) Younkwang Jung Assigned To => (SW) Kerwin Chen
2023-04-12 10:43 (ALTech) Younkwang Jung File Added: image.png
2023-04-12 10:44 (ALTech) Younkwang Jung Issue Monitored: (ALTech) SY Yoon
2023-04-12 10:44 (ALTech) Younkwang Jung Issue Monitored: (ALTech) JunGyu Kim
2023-04-12 10:51 (SW) Kerwin Chen Assigned To (SW) Kerwin Chen => (SW) Jason Ling
2023-04-12 11:15 (SW) Jason Ling Note Added: 0012820
2023-04-12 11:15 (SW) Jason Ling File Added: 1681267985434.jpg
2023-04-12 11:16 (SW) Jason Ling Assigned To (SW) Jason Ling => (ALTech) Younkwang Jung
2023-04-12 12:23 (ALTech) Younkwang Jung Note Added: 0012821
2023-04-12 13:51 (SW) Jason Ling Note Added: 0012824
2023-04-12 14:37 (ALTech) Younkwang Jung Note Added: 0012826
2023-04-12 16:25 (SW) Jason Ling Note Added: 0012830
2023-04-12 16:26 (SW) Jason Ling Issue Monitored: (SW) Kerwin Chen
2023-04-12 16:26 (SW) Jason Ling Issue Monitored: (SW) Jacky Chiang
2023-04-13 08:53 (ALTech) Younkwang Jung Note Added: 0012832
2023-04-13 09:57 (SW) Jason Ling Note Added: 0012834
2023-04-13 10:04 (SW) Jason Ling Note Added: 0012835
2023-04-13 10:04 (SW) Jason Ling File Added: 277987955.png
2023-04-13 12:49 (ALTech) Younkwang Jung Note Added: 0012840
2023-04-13 12:49 (ALTech) Younkwang Jung File Added: BFX-AT100_20230413-132812.zip
2023-04-13 12:49 (ALTech) Younkwang Jung File Added: bugreport-BFX_AT100-QTT5.200429.010-2023-04-13-13-23-52.zip
2023-04-13 12:49 (ALTech) Younkwang Jung File Added: com.google.android.gms_23.07.13.apk
2024-04-18 12:56 (ALTech) Younkwang Jung Status assigned => closed
2024-04-18 12:56 (ALTech) Younkwang Jung Resolution open => fixed