View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001706 | T99X171.00 SKB Eagle | VOC | public | 2023-04-12 10:43 | 2024-04-18 12:56 |
| Reporter | (ALTech) Younkwang Jung | Assigned To | (ALTech) Younkwang Jung | Due Date | 2023-04-12 11:32 |
| Priority | immediate | Severity | s4-minor | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Summary | 0001706: [Smart3][ATV10][Urgently] SKB Requests Google Issue tracker Creation | ||||
| Description | Hi Kerwin SKB STBs distributed in the field user are rebooting. It has been confirmed that SKB process with Dependency of GMSCore is being killed due to GMSCore Update. SKB would like to ask if it is possible to adjust the update of GMSCore for SKB STBs. ======================================================================================== ActivityManager: Killing 5105:com.skb.btv.framework/1000 (adj -700): stop com.google.android.gms ActivityManager: Killing 25204:com.skb.tv/1000 (adj 0): stop com.google.android.gms ======================================================================================== Please create a Google issue tracker with the above information and let me know the link that was created. Thank you YK.Jung | ||||
| Tags | No tags attached. | ||||
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| User List |
(ALTech) JunGyu Kim , (ALTech) SY Yoon , (SW) Jacky Chiang , (SW) Kerwin Chen |
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Hi YK, Please ask SKB to discuss it with Mr. Jeff first. It's SKB only issue, based on the past experience with 1080i waiver. Mr. Jeff is surprised SKB didn't direct request it to him. If Mr.Jeff need Manufacturer to create an issue tracker to find out the root cause, we will do it. Thanks, Jason |
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Hi Jason MR.Jeff already knows that. Please create an issue tracker with only the above information. ( and don't write down what Jeff already knows ) Then SKB and Jeff will start discussion in issue tracker. Thank you YK.Jung |
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Hi YK, Did Google stop updating the Gmscore? Did you know the version of problematic Gmscore? I need more information, otherwise we don't know how to start a discussion. Thanks, Jason |
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Hi Jason Please create the issue tracker with the previous information and let me know the google issue tracker link. To mention the background situation Now every time GMS is updated, HomeUI is being observed to be killed and VoC is increasing rapidly increasing. And this issue has been fixed in v15.536.26 that was approved by Google today, However, the entire deployment of this modified version takes time. So SKB is going to ask Google to stop or minimize the gms update for the time being. The latest updated version of gms is as follows. ================================================================== com.google.android.gms versionName = 23.12.13 (180306-520023152) com.google.android.gms lastUpdateTime = 2023-04-08 12:10:07 => This is information from one of the STBs. Thank you YK.Jung |
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Hi YK, Can we mentioned the real reason on issue tracker, (SKB has fixed it, but SKB need to time to deployed to all field users) I know this part is very sensitive, but based on the past experience, if we don't have reason. Google will said, the other customer hasn't reported this kind of issue. Mr. Jeff has no reason to ask PlayStore team to stop deploying GmsCore. He will said "SKB and all OEMS should investigate first". Thanks, Jason |
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Hi Jason Please register the details below in the google issue tracker. and assign this ticket to Jeff and let me know the link. This issue has been confirmed in the following jira https://jira.skbroadband.com/browse/BFXBTF-493 FW : v15.534.28 : There is no problem v15.534.28-004 : An issue is occurring every time gms update occurs. (currently deployed in the field) v15.536.26 : Resolved Version (Recently Google Approved at 4/12) < Check gms related in v15.534.28 > BFX-AT100:/ # dumpsys package com.skb.tv | grep gms 3217b1a com.skb.tv/com.google.android.gms.measurement.AppMeasurementInstallReferrerReceiver filter 6275bed seq=16, package=com.google. < Check gms related in v15.534.28-004 > BFX-AT100:/btv_home # dumpsys package com.skb.btv.framework | grep gms com.google.android.gms.permission.AD_ID: granted=true com.google.android.gms.permission.AD_ID: granted=true seq=3, package=com.google.android.gms In v15.534.28-004, how to reproduce the issue is as follows. * Restart HomeUI when entering the command below BFX-AT100:/ # am force-stop com.google.android.gms * Restart HomeUI when adb install with gms apk Test apk is com.google.android.gms_23.07.13_(080306-510243948)-230713109_minAPI21(armeabi-v7a)(320,213dpi)_apkmirror.com.apk SKB has already solved this issue recently, but SKB need time to deploy the build to all field users. Before completing the deployment, SKB asked if Google could temporarily stop deploying new GmsCore updates for SKB product (BFX-AT100, BFX-UA300, other SKB ATV models). Please create a Google issue tracker with this content. Please let me know if you have any questions. Thank you YK.Jung |
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Hi YK, https://partnerissuetracker.corp.google.com/u/0/issues/277987955 Thanks, Jason |
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Hi YK, Please check the Jeff's comment. I think he want to investigate too. Thanks, Jason |
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Hi Jason I attached bugreport and logcat file bugreport : bugreport-BFX_AT100-QTT5.200429.010-2023-04-13-13-23-52.zip logcat : BFX-AT100_20230413-132812.zip gms apk : com.google.android.gms_23.07.13.apk ( adb install com.google.android.gms_23.07.13.apk ) The com.skb.tv processor is being killed twice. 1) [When gms installation starts] .. 04-13 13:22:16.534 I 3853 3881 ActivityManager: Killing 5086:com.skb.btv.framework/1000 (adj -700stop com.google.android.gms 04-13 13:22:16.539 I 3853 3881 ActivityManager: Killing 4810:com.skb.tv/1000 (adj 0stop com.google.android.gms .. 2) [When gms installation is complete] .. 04-13 13:23:21.862 I 3853 3896 ActivityManager: Killing 7690:com.skb.btv.framework/1000 (adj -700stop com.google.android.gms 04-13 13:23:21.866 I 3853 3896 ActivityManager: Killing 7661:com.skb.tv/1000 (adj 0stop com.google.android.gms .. Please check it Thank you YK.Jung |
| Date Modified | Username | Field | Change |
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| 2023-04-12 10:43 | (ALTech) Younkwang Jung | New Issue | |
| 2023-04-12 10:43 | (ALTech) Younkwang Jung | Status | new => assigned |
| 2023-04-12 10:43 | (ALTech) Younkwang Jung | Assigned To | => (SW) Kerwin Chen |
| 2023-04-12 10:43 | (ALTech) Younkwang Jung | File Added: image.png | |
| 2023-04-12 10:44 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) SY Yoon | |
| 2023-04-12 10:44 | (ALTech) Younkwang Jung | Issue Monitored: (ALTech) JunGyu Kim | |
| 2023-04-12 10:51 | (SW) Kerwin Chen | Assigned To | (SW) Kerwin Chen => (SW) Jason Ling |
| 2023-04-12 11:15 |
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Note Added: 0012820 | |
| 2023-04-12 11:15 |
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File Added: 1681267985434.jpg | |
| 2023-04-12 11:16 |
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Assigned To | (SW) Jason Ling => (ALTech) Younkwang Jung |
| 2023-04-12 12:23 | (ALTech) Younkwang Jung | Note Added: 0012821 | |
| 2023-04-12 13:51 |
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Note Added: 0012824 | |
| 2023-04-12 14:37 | (ALTech) Younkwang Jung | Note Added: 0012826 | |
| 2023-04-12 16:25 |
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Note Added: 0012830 | |
| 2023-04-12 16:26 |
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Issue Monitored: (SW) Kerwin Chen | |
| 2023-04-12 16:26 |
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Issue Monitored: (SW) Jacky Chiang | |
| 2023-04-13 08:53 | (ALTech) Younkwang Jung | Note Added: 0012832 | |
| 2023-04-13 09:57 |
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Note Added: 0012834 | |
| 2023-04-13 10:04 |
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Note Added: 0012835 | |
| 2023-04-13 10:04 |
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File Added: 277987955.png | |
| 2023-04-13 12:49 | (ALTech) Younkwang Jung | Note Added: 0012840 | |
| 2023-04-13 12:49 | (ALTech) Younkwang Jung | File Added: BFX-AT100_20230413-132812.zip | |
| 2023-04-13 12:49 | (ALTech) Younkwang Jung | File Added: bugreport-BFX_AT100-QTT5.200429.010-2023-04-13-13-23-52.zip | |
| 2023-04-13 12:49 | (ALTech) Younkwang Jung | File Added: com.google.android.gms_23.07.13.apk | |
| 2024-04-18 12:56 | (ALTech) Younkwang Jung | Status | assigned => closed |
| 2024-04-18 12:56 | (ALTech) Younkwang Jung | Resolution | open => fixed |
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